TCI Express employs a sophisticated track consignment system to ensure transparency and provide real-time updates on the status of shipments. Here's a breakdown of how it works:
Consignment Creation:
When a shipment is booked with TCI Express, a unique consignment number is generated. This number serves as the key identifier for the shipment.
Real-Time Updates:
As the shipment progresses through various stages of the logistics process, relevant information is updated in the TCI Express tracking system in real time. This includes details like pickup, transit, sorting, and delivery.
Online Tracking Portal:
Customers can access the TCI Express website and navigate to the 'Track Shipment' section. Here, they can input the consignment number, and the system retrieves the latest information on the shipment's status.
Mobile App Tracking:
TCI Express also offers a mobile application that allows customers to track their shipments on the go. This app provides the same real-time updates and functionalities as the online portal.
SMS and Email Notifications:
Customers can opt to receive SMS or email notifications regarding their shipment's status. These notifications include key updates such as pickup confirmation, transit status, and delivery confirmation.
Proof of Delivery (POD):
Once the shipment reaches its destination and is successfully delivered, TCI Express provides a digital Proof of Delivery. This document includes details like the recipient's name, signature, and the time of delivery.
Customer Support Assistance:
In case of any queries or concerns about a shipment's status, customers can reach out to TCI Express's customer support team for further assistance.
Customized Reporting:
For businesses with complex logistics needs, TCI Express can provide customized reports and analytics on their shipments. This can include details like delivery performance, transit times, and more.
Overall, TCI Express's consignment tracking system provides a seamless and transparent experience for customers, ensuring they have full visibility into the status and location of their shipments at any given time.
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